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This website ( is run by South Gloucestershire Council. We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

How accessible is this website

On this website, you can:

• change colours, contrast levels and fonts using your browser or device
• zoom in up to 300% without the text spilling off the screen using your browser or device
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Parts of this website that are not fully accessible

We know some parts of this website are not yet fully accessible:

• certain form elements are missing labels, descriptions including any grouping
• some headings skip levels
• some links have descriptive text that may be too generic in context
• colour contrast in places is insufficient to fully comply with AA accessibility standard

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read or audio recording, contact us by:

• email us at 
• Minicom service for the hard of hearing 01454 868020
• call us on 01454 868009
• SMS text service 07950 080111

We will consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, see the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations
• colour contrast in places insufficient to fully comply with AA accessibility standard
• forms may need input field descriptions adding and descriptions for certain components
• certain form elements should be logically grouped
• some links are only identifiable by colour

Since we expect to replace the website in 2021, fixing the issues identified above for the current site would represent a disproportionate burden. Any replacement site will be required to meet WCAG 2.1 AA standards of accessibility.

How we tested this website

We used the following tools to help test this website:
• Siteimprove
• AxE
• WCAG guidelines and accessibility checker chrome extension
• NVDA screen reader
• JAWS screen reader

It was last tested on 7 September 2020 by our digital team.
What we are doing to improve accessibility
We plan to commission a replacement website that will meet WCAG 2.1 AA accessibility standards.

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