Search for Learning and Development Services and Pathways

This training is for people who will be using the Signs of Safety approach in their day-to-day work with children, young people and their families or carers. It is also relevant for people who will be supervising others who are using the approach. The two day Signs of Safety Introduction training is provided by accredited external trainers and places are limited. Key Integrated Children's Services staff to attend are those who chair key meetings and who undertake statutory assessments gathering information from other agencies and where the outcome has a considerable impact on the life of a child/family.
Course Duration: Two days
Course Aims: This training provides practitioners and managers with the skills and knowledge to be able to start to use the Signs of Safety approach in their practice.

This one day course is designed for staff and volunteers who provide a service to children and/or adults in the community where they may be working alone; in the service users own home or in office based situations, engaging with people face-to-face or on the telephone. Staff who work alone in the community and in service users own homes can be subject to angry and aggressive behaviour from their service users. Staff working in offices and One Stop Shops are required to respond to members of the public on the phone or face-to-face. It is not unusual for customers to be upset and angry when they make contact with the council. Employers have a responsibility to put systems in place to support safe working practices; training in this area is an important part of the strategy. This course focuses on how to respond calmly and communicate effectively with people in an angry or aggressive state, to maintain the safety and dignity of both the member of staff and the customer/ service user/member of the public. The standard charge for this course is £80 per day. Please refer to our Course Charges on the Home page for information on discounts and exemptions.