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This training is aimed at managers who want to improve how they manage difficult conversations with members of their team. The content is primarily focused on maintaining good levels of performance within teams, but can be used to support other conversations such as those when managing change. This day will provide a range of tools and techniques that will help you be more confident in difficult situations and help you to understand the causes of and issues surrounding difficult conversations, how to prepare for and manage conversations, different communication styles and how to adapt your approach, emotions that may be experienced and how to deal with them, the support available to you as a manager and action planning for your own difficult conversations.

The standard charge for this course is £103.50 per day but for council employees there is no charge. Please refer to our Course Charges on the Home page for information on discounts and exemptions.


Our tutors are highly experienced, and deliver our programmes with passion, pride and excellence. If you have any questions about this course work please contact emma.ford@southglos.gov.uk.

Participating in sessions

Participants are asked to embrace and abide by the following commitments:

• Maintain your focus on group learning and professional development
• Actively support peers
• Create a safe environment to encourage contribution and learning
• Participate constructively in the sessions
• Listen to encourage and welcome all views
• Respect each other’s values
• Maintain confidentiality in all matters

We embrace diversity and want to ensure that our sessions are fully inclusive for all. Please let us know any requirements or needs you have in relation to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation or caring responsibilities that may be relevant to your participation in the session.

Care leavers have told us that they would have found moving on to independence much easier if they had developed more life skills before leaving care. This event aims to provide information for carers to understand the options for young people in terms of housing, education and benefits; to enable you to help to assess the needs of your young person. With this knowledge you will also be more able to consider how changes to the "fostering" status may have an impact on your household. We will also have members of the team to offer advice on accommodation options including Staying Put Scheme and Supported Lodgings.

This session will be run as a marketplace format, once introductions have been given by professionals we will break out to separate tables where carers can take part in workshop style activities, have more intimate access to professionals and ask relevant questions.

If you have any questions prior to this event, feel free to call Chris Hill on 07749003099 or email chris.hill@southglos.gov.uk

Venue: Council Chambers, Kingswood Civic centre, High Street, Kingswood BS15 4FP ·

Please click here to view and download the course handouts

Please have a digital copy (or print if you prefer) of the course WORKBOOK to bring along to the session. (All other resources are available for digital download and storage via the same link should you wish to use them during or after the event)

Also, please be aware that some of the resources contain sensitive content, that you may find upsetting. This training aims to educate and raise awareness, but it can evoke emotional responses, particularly for individuals with personal connections to child or adult bereavements, or the incidents themselves.

If you find the content overwhelming, we encourage you to prioritise your well-being. Take breaks, reflect on your boundaries, and seek support from trusted individuals or professionals as needed. For assistance during or after the training, please reach out to the trainer or your line manager in the first instance, contact Interchange the staff counselling service, or you can also access Thrive.

We are committed to creating an inclusive learning environment and promoting empathy and respect for all.

The training is organised by South Gloucestershire Safeguarding Children Partnership and is targeted at all staff from all agencies who are working directly with children, or adults who are parents. Effective child protection depends not only on reliable and accepted procedures for all staff involved with children, but also on their skills, knowledge and judgement and the ability to work together co-operatively. Staff with lead roles in child protection require specialised training in order to carry out their work with abused children and families. Please note it is recommended to leave a minimum of 3 months between attending Introduction to Child Protection and Advanced Child Protection.

Please DO NOT book onto the Advanced Child Protection course, unless you have attended the Introduction to Child Protection course. The knowledge needed for this course is dependent on you having attended the previous session. Thank you.

Exploitation happens when someone has power and control over another person. They take advantage of another person’s vulnerability to make money, improve their status or gain control. In order to gain control and power they will groom the victim. The way they do this is by befriending them. This could be by buying them gifts or by giving them money, alcohol or drugs. They could also make them feel special and give them a group to belong to. Perpetrators will target a person’s vulnerability, whether they are children or adults, and will try to isolate the victim to make them depend on the perpetrator.

Adult Exploitation is an extremely important issue for anyone working with vulnerable adults. Exploitation can effect a wide range of people in very many different ways. It is an issue that needs to be understood by professionals so they know who might be more vulnerable to being exploited, what to look out for when they are working with vulnerable people and what to do if they are concerned that someone they are working with may be a victim of exploitation.

It can sometimes be really hard for a victim to know and understand that they are a victim of exploitation, as the perpetrator could be regarded as a friend. It can be very hard for the victim to disclose that they are being abused as they are being controlled by the perpetrator and they rely on them for help and support. If professionals are aware of the warning signs and risk indicators then they may be able to see the signs before the victim is aware of what may be happening. It is important to flag up early signs of exploitation so that a multi-agency approach can be put into place. This would include police who could then try and spot any criminal offences being carried out by the perpetrator and the possibility of any emerging patterns such as organised crime and exploitation rings.

The Purpose for the support groups



We realise that fostering can be really difficult at times. Perhaps the only people who really understand it are other foster carers and so therefore we want to give you a place to meet up.

There will be biscuits and/or cake, coffee, tea, and an opportunity for an informal chat at all of the meetings.

Although these will be informal meetings, each session will have a brief agenda, attendance list, and agreed group rules. This is to help those who don’t know anyone and feel awkward about coming along to a new meeting, to feel that they won’t be left alone on the side-lines.

Sometimes there will be speakers and topics as requested by the group, this will hopefully make it as relevant to your fostering as you like.

These sessions should be recorded on your Personal Development Plan (PDP).

Mavis Mukambirwa will also be doing a presentation during this session.

This half day workshop for managers is aimed at providing the tools and techniques to lead change in the workplace. Covering areas such as leading change positively, personal resilience and emotional intelligence this workshop will help managers identify the methods to support members of staff and effectively deliver workforce change.

Change has become a constant in our working lives. The rate of change continues to increase along with its impact. It all means that it has become even more important that as managers, we ensure that the process of change is handled effectively. Whilst being able to follow a change procedure is vital, so too is the ability to apply the management skills and techniques that address the ‘people aspects’ of change. This course will be suitable for you if you are responsible for managing change and wish to discover or remind yourself of the key considerations, skills and techniques that will give your change a chance of succeeding.

Please note: By booking onto this course, you are consenting to your contact details being passed onto the trainer. This is so they can send the invitation to you.

Please join the meeting prior to the 9.30 start, so you have time to check that the technology is working.

This training is specifically for practitioners in South Glos Council's adult social care division, i.e. Social Workers, Occupational Therapists, Social Work Assistants, Occupational Therapy Assistants, Senior Practitioners etc.

The session will explore how strength-based practice fits with professional values, the legal framework and the role of Adult Social Care in 2023. We will look at the theoretical basis for strengths-based approaches, current and past. Delegates will share examples of their current practice as well as exploring the use and benefits of strengths-based questions/interventions in assessment, care & support planning, review and adult safeguarding conversations with adults and carers to focus on wellbeing, outcomes and creative solutions to meet need.

Session Aim
To enable delegates to gain a consistent set of underpinning knowledge and to further develop skills and confidence in applying a strength-based approach in practice

This course is only available to book via invitation only

Prior to attending Train the Trainer Workshop there is an expectation that new network members will have attended the Multi Agency Raising Safeguarding Concerns course and ideally also attended the Effective Multi Agency Working in Adult Safeguarding.

Attendees must be able to attend both sessions of workshop.

The workshop is aimed at those who are new to delivering safeguarding adult training sessions to groups or any trainer looking for fresh ideas and a structured approach to their training. It will be a practical workshop to equip new trainers to deliver raising safeguarding concerns within their own organisations.

Following attendance of the Safeguarding Adult Train the Trainer Workshop you will be observed delivering your safeguarding adult training, it is expected that the observation will be carried out within an agreed timescale of attendance of the train the trainer workshop. Verbal feedback will be given after the session has been observed and followed up with written feedback, any recommendations that are suggested will be followed up prior to sign off.
 
Following successful completion of observation you will be invited to join the Trained Trainer Network. This network meets every 4-6 months to share experiences and learning, to swap ideas on best practice and new materials, and to support each other in the key tasks of building and maintaining safeguarding adults good practice.

Please click here to view and download the course handouts

The course resources are available for digital download and storage and for use and reference during or after the event, whichever you prefer.

Also, please be aware that some of the resources contain sensitive content, that you may find upsetting. This training aims to educate and raise awareness, but it can evoke emotional responses, particularly for individuals with personal connections to child or adult bereavements, or the incidents themselves.

If you find the content overwhelming, we encourage you to prioritise your well-being. Take breaks, reflect on your boundaries, and seek support from trusted individuals or professionals as needed. For assistance during or after the training, please reach out to the trainer or your line manager in the first instance, contact Interchange the staff counselling service, or you can also access Thrive.

We are committed to creating an inclusive learning environment and promoting empathy and respect for all.

This course is delivered on behalf of the South Gloucestershire Safeguarding Children's Partnership.

Participants should be only those who have already completed the Introduction to Child Protection and Advanced-level of Child Protection training within statutory or setting-related timescales, and who now need to maintain this level of training.

Participants will be expected to have a good working knowledge of safeguarding with experience of statutory and local child protection responsibilities and procedures.

Effective child protection depends not only on reliable and accepted procedures for all staff involved with children, but also on their skills, knowledge and judgment and the ability to work together co-operatively.

Staff with lead roles in child protection require specialised training in order to carry out their work with abused children and families.

The learning outcomes for this training are designed to ensure that all participants receive updates in the latest child protection legislation, statutory guidance, local policies, procedures and professional requirements.

Join the meeting now
Meeting ID: 330 774 577 178
Passcode: 9HZT5d


Managers are responsible for the management of individual and team performance. This blended course will explain the Council's Personal Development and Performance Review (PDPR)) process. The workshop focuses on understanding what is required of managers in this process, practising the skills to carry out effective and positive meetings, understanding objective setting and making the PDPR process meaningful and engaging for all staff. There is an online course which gives you more information about the expectations of you as a manager in this process.

This course is particularly useful for council managers who are new to carrying out PDPRs as it provides you an opportunity to ask questions and discuss good practice with other council colleagues.

Please take some time to review the PDPR skills for manager’s online course and read the quality standard and guidance notes ahead of the training day.

Please log onto the Enable website and visit Learning > Available Learning. The PDPR skills for managers e-learning is within the Management & Leadership section.