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14 events found

Code: SGC/22/0654 Trauma Awareness and Recovery Training (EVENT FULL)

Trauma can arise from single or multiple events and can be experienced in numerous ways. Trauma can result in significant physical and mental impacts which in turn may have an effect on behaviour, on recovery and on a range of socioeconomic factors that are themselves a risk for poor physical and mental health. As we know from the research and work on Adverse Childhood Experiences (ACEs), the impact of trauma can have a significant and often lifelong impact; impacts can also be intergenerational.

The importance of a trauma informed and responsive approach has been elevated by the impacts of Covid-19 on children, young people and adults. Covid-19 has exposed significant inequality and had implications on the levels of need in relation to bereavement, financial hardship, mental health, domestic violence and complex safeguarding across the population. The further development of trauma informed approaches across the system is a key part of our recovery and response.

This training session is aimed at managers or staff in any sector who work with adults or children and would like to know more about trauma and it’s impacts on people and how to start thinking about supporting recovery for people who have experienced trauma. Delegates will be given the presentation so that they can deliver the awareness raising sessions in their own settings and teams. The training will also be supported by a resource manual. Once trained, delegates will be invited to join our growing Adversity and Trauma Ambassador Network. Existing Ambassadors can also attend. 

This course is FREE of charge. If you would like to find out more about trauma informed work going on across South Glos and the Adversity and Trauma Ambassador Network, please contact trauma-informed@southglos.gov.uk

Active engagement in these sessions is required so that the facilitator can ensure everyone’s emotional safety. Participants are encouraged to have a named support person they can contact if they need emotional support at any point during the training.

*This is a free 1 day course*

Please note - We will send you a Microsoft Teams invite/link a few days before the training.

Essential Information
Session Session Date Session Time Session Venue Map
1 14 September 2022 09:30 - 16:30 Microsoft TEAMS Map

Code: SGC/22/1122 Trauma Awareness and Recovery Training

Trauma can arise from single or multiple events and can be experienced in numerous ways. Trauma can result in significant physical and mental impacts which in turn may have an effect on behaviour, on recovery and on a range of socioeconomic factors that are themselves a risk for poor physical and mental health. As we know from the research and work on Adverse Childhood Experiences (ACEs), the impact of trauma can have a significant and often lifelong impact; impacts can also be intergenerational.

The importance of a trauma informed and responsive approach has been elevated by the impacts of Covid-19 on children, young people and adults. Covid-19 has exposed significant inequality and had implications on the levels of need in relation to bereavement, financial hardship, mental health, domestic violence and complex safeguarding across the population. The further development of trauma informed approaches across the system is a key part of our recovery and response.

This training session is aimed at managers or staff in any sector who work with adults or children and would like to know more about trauma and it’s impacts on people and how to start thinking about supporting recovery for people who have experienced trauma. Delegates will be given the presentation so that they can deliver the awareness raising sessions in their own settings and teams. The training will also be supported by a resource manual. Once trained, delegates will be invited to join our growing Adversity and Trauma Ambassador Network. Existing Ambassadors can also attend. 

This course is FREE of charge. If you would like to find out more about trauma informed work going on across South Glos and the Adversity and Trauma Ambassador Network, please contact trauma-informed@southglos.gov.uk

Active engagement in these sessions is required so that the facilitator can ensure everyone’s emotional safety. Participants are encouraged to have a named support person they can contact if they need emotional support at any point during the training.

*This is a free 1 day course*

Please note - We will send you a Microsoft Teams invite/link a few days before the training.

Essential Information
Session Session Date Session Time Session Venue Map
1 12 October 2022 09:30 - 16:30 Microsoft TEAMS Map

Code: SGC/22/0536 Remote working: Managing Remote Teams (SGC Managers Only)

This interactive and engaging webinar is for managers who are managing teams remotely. This session has been informed by the last year and we will be sharing good practice and lessons learnt in keeping teams engaged, focused on priorities and well when working in different ways.

You may have been using technology to support remote working for a long time but it may be a new prospect for managers to lead teams who are now largely or fully working remotely. In this session we will focus on: the key principles of remote working, the challenges, benefits, and leadership traits of a remote manager, how to support individuals who have different or additional needs related to equalities or wellbeing, and how to best use the technology available so that you can make remote working a success.

This interactive and engaging webinar will be facilitated by Deb Parsons, Emma Ford and Alex Hagues  

Once you have requested a place on this webinar, you will be sent an MS Teams appointment with further information.


There is no formal pre-course work. However managers are encouraged to come to the session having thought about a challenge, conundrum or situation relevant to their team’s remote / hybrid working, that they would like to explore


We embrace diversity and want to ensure that our sessions are fully inclusive for all. Please let us know any requirements or needs you have in relation to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation or caring responsibilities that may be relevant to your participation in the session.

Essential Information
Session Session Date Session Time Session Venue Map
1 13 October 2022 09:30 - 12:30 Webinar: Microsoft Teams Map

Code: SGC/22/0460 Don't Make A Drama Out Of A Complaint

PLEASE NOTE: YOUR JOINING INSTRUCTIONS AND ANY TRAINING MATERIALS ARE ATTACHED TO THIS EVENT. IF YOU ARE SOUTH GLOUCESTERSHIRE COUNCIL STAFF, YOU WILL NEED TO APPLY FOR A ZOOM LICENSE BY COMPLETING THIS FORM.

PLEASE CHECK THAT YOU CAN ACCESS ZOOM PRIOR TO THIS EVENT. WE ASK THAT ALL USERS ALLOW PLENTY OF TIME TO JOIN THIS EVENT ON THE DAY.

By booking onto this course, you are consenting to your contact details being passed onto the trainer.

This extremely popular and entertaining workshop looks at complaints as a chance to reflect and improve on the service that we offer our customers. Using our tried and tested methods using interactive drama we have designed the session for maximum learning, participation, and enjoyment for you.

Essential Information
Session Session Date Session Time Session Venue Map
1 24 October 2022 09:00 - 12:30 Webinar: Zoom Map

Code: SGC/22/1123 Trauma Awareness and Recovery Training

Trauma can arise from single or multiple events and can be experienced in numerous ways. Trauma can result in significant physical and mental impacts which in turn may have an effect on behaviour, on recovery and on a range of socioeconomic factors that are themselves a risk for poor physical and mental health. As we know from the research and work on Adverse Childhood Experiences (ACEs), the impact of trauma can have a significant and often lifelong impact; impacts can also be intergenerational.

The importance of a trauma informed and responsive approach has been elevated by the impacts of Covid-19 on children, young people and adults. Covid-19 has exposed significant inequality and had implications on the levels of need in relation to bereavement, financial hardship, mental health, domestic violence and complex safeguarding across the population. The further development of trauma informed approaches across the system is a key part of our recovery and response.

This training session is aimed at managers or staff in any sector who work with adults or children and would like to know more about trauma and it’s impacts on people and how to start thinking about supporting recovery for people who have experienced trauma. Delegates will be given the presentation so that they can deliver the awareness raising sessions in their own settings and teams. The training will also be supported by a resource manual. Once trained, delegates will be invited to join our growing Adversity and Trauma Ambassador Network. Existing Ambassadors can also attend. 

This course is FREE of charge. If you would like to find out more about trauma informed work going on across South Glos and the Adversity and Trauma Ambassador Network, please contact trauma-informed@southglos.gov.uk

Active engagement in these sessions is required so that the facilitator can ensure everyone’s emotional safety. Participants are encouraged to have a named support person they can contact if they need emotional support at any point during the training.

*This is a free 1 day course*

Please note - We will send you a Microsoft Teams invite/link a few days before the training.

Essential Information
Session Session Date Session Time Session Venue Map
1 01 November 2022 09:30 - 16:30 Microsoft TEAMS Map

Code: SGC/22/1060 Aspiring managers’ programme

Are you wondering whether moving into management is the right career move for you? This programme aims to give you an insight into what’s involved in management and the steps you can take to prepare yourself to apply for future management roles.

Comprising e-modules, self-study and practical elements, supported by webinars and face to face sessions, the programme will help you build the foundation knowledge to support your career next steps.

Essential Information
Session Session Date Session Time Session Venue Map
1 15 November 2022 09:30 - 16:30 Kingswood Civic Centre Map
2 11 January 2023 09:30 - 16:30 Microsoft TEAMS Map
3 07 March 2023 09:30 - 16:30 Kingswood Civic Centre Map

Code: SGC/22/1115 Middle managers Programme

This programme aims to bring middle managers together to consider the challenges they face in their roles and develop skills and strategies to enhance how they work and how they lead teams they manage. This is a blended programme with a mixture of webinars, online learning, options for psychometric assessment using Belbin team roles and individual reflection and skills practice. This programme is put together with core elements and a bespoke CPD package to meet individual needs.

You will have an opportunity to undertake a Strengthscope profile in order to explore the strengths and tasks that you are most energised by in work and how you can use your strengths in a more effective way your day to day.

On this programme you will have an opportunity to discuss delivering council services, cross council working opportunities and build supportive networks as well as considering the skills you need at this level of management and how you can continue to develop through service changes and future demands. It will include key aspects of council work such as value for money, developing the skills and talent of our employees, equality and wellbeing and helping you deliver excellent services in changing times.

SGC staff: There will be £100 re-charge to your SGC department for attending this programme
External customers: £385 charge for attending this programme

Essential Information
Session Session Date Session Time Session Venue Map
1 23 November 2022 09:30 - 16:30 Kingswood Civic Centre Map
2 11 January 2023 09:30 - 16:30 Microsoft TEAMS Map
3 28 February 2023 09:30 - 16:30 Kingswood Civic Centre Map

Code: SGC/22/1124 Trauma Awareness and Recovery Training

Trauma can arise from single or multiple events and can be experienced in numerous ways. Trauma can result in significant physical and mental impacts which in turn may have an effect on behaviour, on recovery and on a range of socioeconomic factors that are themselves a risk for poor physical and mental health. As we know from the research and work on Adverse Childhood Experiences (ACEs), the impact of trauma can have a significant and often lifelong impact; impacts can also be intergenerational.

The importance of a trauma informed and responsive approach has been elevated by the impacts of Covid-19 on children, young people and adults. Covid-19 has exposed significant inequality and had implications on the levels of need in relation to bereavement, financial hardship, mental health, domestic violence and complex safeguarding across the population. The further development of trauma informed approaches across the system is a key part of our recovery and response.

This training session is aimed at managers or staff in any sector who work with adults or children and would like to know more about trauma and it’s impacts on people and how to start thinking about supporting recovery for people who have experienced trauma. Delegates will be given the presentation so that they can deliver the awareness raising sessions in their own settings and teams. The training will also be supported by a resource manual. Once trained, delegates will be invited to join our growing Adversity and Trauma Ambassador Network. Existing Ambassadors can also attend. 

This course is FREE of charge. If you would like to find out more about trauma informed work going on across South Glos and the Adversity and Trauma Ambassador Network, please contact trauma-informed@southglos.gov.uk

Active engagement in these sessions is required so that the facilitator can ensure everyone’s emotional safety. Participants are encouraged to have a named support person they can contact if they need emotional support at any point during the training.

*This is a free 1 day course*

Please note - We will send you a Microsoft Teams invite/link a few days before the training.

Essential Information
Session Session Date Session Time Session Venue Map
1 05 December 2022 09:30 - 16:30 Microsoft TEAMS Map

Code: SGC/22/1067 Adopting an Agile Mind-set (self study course) SGC Staff Only

In order to meet the aims of the council many teams are now being asked to work in different ways. This change of focus is referred to as agile working and we are tackling many projects with a focus on output over process, speeding up change and delivering on our commitments with much quicker timescales. The benefits are enhanced value for money for our residents and evolving services that meet our community’s needs. This often requires us to work in very different ways than we are used to and this online course is intended to provide you with an overview of what is required in adopting the council’s new ways of working.

This course will give you an opportunity to explore what agile working is and the differences in approaching tasks in this way, the factors that need to be in place to ensure new ways of working work for you, the organisation and our residents and some tools to support these approaches. It will also give you some practical examples of successful projects based on an agile approach and the lessons that have been learnt from this.


Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 09:00 - 09:30 Online Learning Map

Code: SGC/22/1069 Creative Problem Solving and Decision Making (self-study course) SGC Staff Only

This interactive online learning introduces a variety of creative solution generation and decision-making techniques. You will develop the skills necessary to analyse a problem, generate creative solutions, and decide which solution most closely matches their needs. You will find out about problem solving styles and be able reflect on the typical approach you take and compare it with other styles. You'll gain knowledge about how defining the problem can be key and different tools you can use to do this, different creative approaches you can apply to the issues to generate solutions and alternative ideas and then evaluation processes so you reach decisions that achieve the outcomes you want.

This course is aimed at any internal staff who want to develop practical skills and approaches to problem solving, creative idea generation, and decision making tools where the solutions are not always obvious.

This is a self-study course and you can undertake this course at any time. It can be useful if you have some of your own examples that you can work through as you go through this course to provide you with a relevant context.

You may also find it useful to do with other people that you work with so you can discuss it together. If you wish to do this we recommend putting aside three hours and setting up a MS Teams meeting so you can use the chat function to record important points, questions you have, tips you can share and record any changes you want to make.

To access this course please use this link.

Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 09:00 - 09:30 Online Learning Map