The council promotes the use of a coaching style of management, which empowers staff to take responsibility for their own performance and work. The ability of managers to coach the performance and development of their staff is therefore considered a key skill. The time invested in developing coaching skills can deliver some very positive outcomes, such as, delivering increased motivation, performance and removing barriers and blockers to progression.
Coaching skills can change the way people think about your leadership and you can inspire confidence and self-belief in your team. You have an opportunity to motivate others in a positive and inspirational way. If you aren’t a manager, you can assist and support peers through this collaborative approach to tackling issues. Ultimately it empowers people to perform more effectively and through the tools and techniques you learn on this course you will also find that you become more effective too.
This interactive day will give you a greater understanding of how you can use this simple coaching tool to improve the performance of others. You’ll have a better understanding of what makes people tick and be able to use the techniques to build better relationships with others.
The standard charge for this course is £80 per day although for council employees this course is free to attend.
According to the World Health Organisation learning to be resilient is one of the most important skills people can learn for improving your health and wellbeing. Resilience can help you overcome challenges and bounce back after set backs. Researchers have shown that whilst some resilience is innate, there are many aspects of resilience which you can learn. This online course will cover those areas of resilience which can be learnt and give you a boost of resilience with it.
This is a self-study course that you can complete at your own pace.
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This course is available to all staff and provides information on the range of menopause symptoms, strategies for dealing with them and resources available to you. This course also provides information for managers on how to support staff at this time.
This course is for everyone who wants to know more about the menopause.
This is a self-study course that you can follow at your own pace.
Click here to access the course.
In order to meet the aims of the council many teams are now being asked to work in different ways. This change of focus is referred to as agile working and we are tackling many projects with a focus on output over process, speeding up change and delivering on our commitments with much quicker timescales. The benefits are enhanced value for money for our residents and evolving services that meet our community’s needs. This often requires us to work in very different ways than we are used to and this online course is intended to provide you with an overview of what is required in adopting the council’s new ways of working.
This course will give you an opportunity to explore what agile working is and the differences in approaching tasks in this way, the factors that need to be in place to ensure new ways of working work for you, the organisation and our residents and some tools to support these approaches. It will also give you some practical examples of successful projects based on an agile approach and the lessons that have been learnt from this.
This interactive online learning introduces a variety of creative solution generation and decision-making techniques. You will develop the skills necessary to analyse a problem, generate creative solutions, and decide which solution most closely matches their needs. You will find out about problem solving styles and be able reflect on the typical approach you take and compare it with other styles. You'll gain knowledge about how defining the problem can be key and different tools you can use to do this, different creative approaches you can apply to the issues to generate solutions and alternative ideas and then evaluation processes so you reach decisions that achieve the outcomes you want.
This course is aimed at any internal staff who want to develop practical skills and approaches to problem solving, creative idea generation, and decision making tools where the solutions are not always obvious.
In stressful times it’s important to find different tools that can support you to manage your own wellbeing. There is an increasing body of evidence which shows the link between writing as a therapeutic practice and enhanced wellbeing. This course is intended to give you an overview of different methods and formats you can use to develop a journaling practice that works for you. You can work through it at your own pace or in small groups where you may wish to do this with colleagues.
This online course covers the different ways to journal, including with paper and pen or online methods and techniques which may be creative and expressive or fact based documentation. It also includes the benefits of savouring positive emotions through reminding, reinforcing and recording events. There will be exercises you can try for yourself and wellbeing tools. This course includes the five ways of wellbeing, which has a scientific basis and is endorsed by the NHS, it also includes the PERMA model from positive psychology and happiness habits both containing the elements which have been scientifically proven to boost levels of happiness.
Mentoring can provide a great opportunity to share and spread acquired learning and know-how; it also helps to encourage an environment where people motivate each other and work together to improve skills and knowledge. Mentoring others can be a way of developing your own skills and career choices, as the ability to help develop others is often vital for career advancement.
This course covers what mentoring is and everything you need to know to get started as a mentor and deepen this practice. As well as a background to mentoring, you will look at how people learn and have practical tips and tools to use within your mentoring relationship, such as learning plans, learning style questionnaires and structures for mentoring conversations. It is aimed at anyone who is considering mentoring or wants to know how to get the most out of their mentoring relationship.
This online course will help you to recognise and use positive language and behaviours to create a confident, can-do impression and make positive adjustments to control nerves through both physical and mental techniques. This course is intended to help people present themselves confidently for the next interview as well as over time in the workplace.
This is a self-study course that you can complete at your own pace
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Resilience is something you do, not what you have and therefore is a skill you can develop within yourself. This is a time where a great deal of resilience is needed and this online course can help you gain skills, knowledge and the ability to deal with challenges in more resilient ways. This course will introduce you to resilience skills, insights, strategies and practices.Based on Chris Johnstone's book Seven Ways to Build Resilience, this companion online course describes seven essential skills that help your resilience grow. With about two hours of video divided into short, easy to watch episodes, the course introduces insights and strategies that strengthen your ability to deal with difficult times. This online course includes storyboarding, emotional first aid, thinking flexibly, overload management, problem solving, strengthening support, stickability, overview and next steps.
Please note this is an online course which you can work through at your own time and pace. Once your place has been confirmed you will receive an email with the details attached of how to register.
TThis thought-provoking course is aimed at helping you to gain an insight into your career development options. We hope these opportunities enable you to fulfil your potential, whether that’s in your current role - building skills and expertise to support your journey to become an outstanding performer, or by considering other career options such as lateral development or promotion.
Taking control of your career is designed as a standalone, self-study package. This course has an accompanying interactive workbook to complete to get the most of the session.
This is a self-study course and you can undertake this course at any time. It can be useful if you have some of your own examples of CVs or past applications that you can work through as you go through this course to provide you with an insight into your approach to your career so far.
You may also find it useful to do with other people that you work with so you can discuss it together. If you wish to do this we recommend putting aside three hours and setting up a MS Teams meeting so you can use the chat function to record important points, questions you have, tips you can share and record any changes you want to make.