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A two hour training course-Making Every Contact Count is an approach that uses the millions of day to day interactions that organisations and individuals have with people to support them in making positive changes to their physical and mental health and wellbeing. Rather than telling people what to do Making Every Contact Count is about recognising opportunities to talk to people about their wellbeing using the skills of asking and listening. Making Every Contact Count is not intended to add to busy workloads.

This half day advanced session is designed to take you through each section of the Care Management Process step by step to give you valuable hands on experience with what you will be doing within AIS.


 There will be computers or laptops available for you to use in the training room so there is no need to bring your own laptop with you.

This event will be held in the ICT Training Room (F38) on the First Floor at the Kingwood Civic Centre which is accessible by both stairs and lift and there is an accessible toilet on the same floor as the training room.

If you have any other accessibility needs for example printed handouts in a certain sized font or on coloured paper please contact CAHSupportDesk@southglos.gov.uk in advance so that the materials can be made available for you to use.

Refreshments are not provided but can be purchased at the onsite café. Please bring a travel mug with you for hot drinks.

Parking

If you have been issued with a South Glos building entry pass you can arrange to be given access to the car park at the Civic Centre for the times of your training. Make sure that your training is in your outlook calendar and send an email to staffcarparking@southglos.gov.uk at least 24 hours prior to your training, giving your vehicle registration and the details of the training you are attending. They will arrange access to the car park for you.

This half day session is designed for all users of AIS that are required to input/add/amend data.  It is a pre-requisite that the e-learning module is passed prior to booking onto this session

You must have completed the AIS e-learning prior to attending this session but apart from this no preparation is required.

There will be computers or laptops available for you to use in the training room so there is no need to bring your own laptop with you.
This event will be held in the ICT Training Room (F38) on the First Floor at the Kingwood Civic Centre which is accessible by both stairs and lift and there is an accessible toilet on the same floor as the training room.

If you have any other accessibility needs for example printed handouts in a certain sized font or on coloured paper please contact CAHSupportDesk@southglos.gov.uk in advance so that the materials can be made available for you to use.

Refreshments are not provided but can be purchased at the onsite café. Please bring a travel mug with you for hot drinks.

Parking
If you have been issued with a South Glos building entry pass you can arrange to be given access to the car park at the Civic Centre for the times of your training. Make sure that your training is in your outlook calendar and send an email to staffcarparking@southglos.gov.uk at least 24 hours prior to your training, giving your vehicle registration and the details of the training you are attending. They will arrange access to the car park for you.

Working with Asylum Seekers and Refugees: 4 half day training sessions suitable for any profession.


Following on from the previous course, we have condensed the previous five sessions into four, and are running them at a closer intervals which we hope you will find more helpful. You are also able to choose which sessions best meet your needs, and so as a result each course is set up separately on the system. We would recommend that in order for you to get the most benefit, that you attend all four sessions, but do realise that this isn't always possible.


Do you come into contact with refugees and asylum seekers in your work context, and struggle to know how best to help?
Are you caring for unaccompanied asylum-seeking children and young people and want to follow best practice?
Are you concerned that your clients are getting lost in the maze of the UK asylum system?

This course may be what you are looking for.

About the Course:

1. The Refugee Journey: Consider patterns of global migrationto understand why refugees and asylum seekers might arrive in South Gloucestershire, and what they may have experienced on their journeys.

2. The U.K Asylum System: Examine how the system works (or doesn’t work) and the entitlements of refugees and asylum seekers at different stages of the process.

3. Unaccompanied Children: Understand why and how young people travel to the UK alone and consider the specific needs of this vulnerable group.

Please note: All participants for this session must have attended session 2, The UK Asylum System.


4. Intercultural Awareness: Explore how it feels to operate outside of your own culture, and to lose all that is familiar to you. Look at some fundamental ways in which cultures differ from each other, which may give insights into intercultural misunderstandings.

This highly interactive training is facilitated by Nese Davidson-Birch & Alison Clarkson Webb from Tamarisk Training, using a variety of activities including simulations, games, discussions, case studies.



Tamarisk Training design and facilitate bespoke training events to promote intercultural awareness and understanding of issues facing asylum seekers and refugees. Nese Davidson-Birch and Alison Clarkson Webb have been running training together since 2016. Please find out more about us at www.tamarisktraining.co.uk .



If you have specific questions that you would like the trainers to address please email them to 'Alison Clarkson Webb' alison@tamarisktraining.co.uk  no later than two weeks prior to the course.

This half day advanced session is designed to take you through each section of the Care Management Process step by step to give you valuable hands on experience with what you will be doing within AIS.


 There will be computers or laptops available for you to use in the training room so there is no need to bring your own laptop with you.

This event will be held in the ICT Training Room (F38) on the First Floor at the Kingwood Civic Centre which is accessible by both stairs and lift and there is an accessible toilet on the same floor as the training room.

If you have any other accessibility needs for example printed handouts in a certain sized font or on coloured paper please contact CAHSupportDesk@southglos.gov.uk in advance so that the materials can be made available for you to use.

Refreshments are not provided but can be purchased at the onsite café. Please bring a travel mug with you for hot drinks.

Parking

If you have been issued with a South Glos building entry pass you can arrange to be given access to the car park at the Civic Centre for the times of your training. Make sure that your training is in your outlook calendar and send an email to staffcarparking@southglos.gov.uk at least 24 hours prior to your training, giving your vehicle registration and the details of the training you are attending. They will arrange access to the car park for you.

This half day session is designed for all users of AIS that are required to input/add/amend data.  It is a pre-requisite that the e-learning module is passed prior to booking onto this session

You must have completed the AIS e-learning prior to attending this session but apart from this no preparation is required.

There will be computers or laptops available for you to use in the training room so there is no need to bring your own laptop with you.
This event will be held in the ICT Training Room (F38) on the First Floor at the Kingwood Civic Centre which is accessible by both stairs and lift and there is an accessible toilet on the same floor as the training room.

If you have any other accessibility needs for example printed handouts in a certain sized font or on coloured paper please contact CAHSupportDesk@southglos.gov.uk in advance so that the materials can be made available for you to use.

Refreshments are not provided but can be purchased at the onsite café. Please bring a travel mug with you for hot drinks.

Parking
If you have been issued with a South Glos building entry pass you can arrange to be given access to the car park at the Civic Centre for the times of your training. Make sure that your training is in your outlook calendar and send an email to staffcarparking@southglos.gov.uk at least 24 hours prior to your training, giving your vehicle registration and the details of the training you are attending. They will arrange access to the car park for you.

Well-being and resilience are developed in the context of both our internal sense of self and the external context we find ourselves in. When we work in jobs which involve us in engaging with people who are experiencing emotional and psychological trauma, this will inevitably have an impact on our own resilience and well-being. 

Developing well-being and resilience is more than just a set of tools or strategies. It is a holistic approach to life and work, based in our values and beliefs, which integrates daily practices to support ourselves in the challenging work we have chosen to do.

This workshop has been developed to provide a space for you to reflect and share with colleagues. In recent years an extensive evidence base has begun to emerge demonstrating the important beneficial effects on mental health of engaging with our natural environment. The venue for this workshop has been chosen specifically because of the proximity to one of the city’s beautiful green spaces. Except in the case of extremely bad weather part of this workshop will be conducted outdoors amongst the trees and green spaces of the Oldbury Court Estate.

About Penny:

Penny has worked for over twenty five years in a child-care social work context. She continues to be involved in this sector providing individual and group supervision, practice education for student social workers and professional and personal development sessions. She also works with a group of like-minded professionals from a variety of backgrounds, to develop workshops and exercises which harness the natural environment as a source of emotional and psychological nourishment for those who work in frontline services.

PLEASE NOTE:

· Please wear outdoor clothes and bring a waterproof jacket and/or umbrella, as we will be spending some time in the park.

· Please can you bring a packed lunch. If the weather allows we will picnic in the park. There is a café at the Vassall Centre where you can order sandwiches in the morning to be picked up.

This assessed training course provides Care Workers with the essential skills and knowledge to apply and comply with the Mental Capacity Act (MCA) 2005 when carrying out their role. The MCA applies to every health and social care worker who is involved in the care, treatment or support of people who are unable to make all or some decisions themselves. Care Quality Commission Inspectors are increasingly asking care workers to explain their responsibilities under the MCA. The MCA provides legal protection from liability for carrying out care and treatment of people who lack capacity to consent, provided that care workers: Understand the principles of the MCA Have carried out a capacity assessment and reasonably believe that the person lacks capacity Reasonably believe the action they have taken is in the best interests of the person. How the training course works: Attend a workshop Submit brief evidence of how you have applied your learning in the workplace Receive feedback on your work which is shared with your employer Once you have achieved the required standard for compliance and good practice in line with the MCA code of practice you will be awarded a Mental Capacity Essentials Training Certificate.

A community based course to increase awareness and challenge stigma about mental health that participants can draw upon in their day-to-day lives and work.

The views of people with ‘lived’ experience of emotional or mental health issues are central to informing the course content as well as up to date research evidence. This course is currently free to everyone.

The course is suitable for anyone including staff and volunteers from a variety of settings working with Adults, and/or Children and Families, who wish to learn more about mental health. It consists of a mixture of factual presentation, small group work and large group discussion within agreed ground rules of confidentiality and respecting each other’s points of view. There are extensive handouts available

The trainer Suzanne Pearson is a Registered Mental Health Nurse and CBT therapist with experience of working in the NHS and voluntary sector. She is a qualified adult trainer with extensive experience of delivering high quality mental health training to a range of participants and organisations. She is a Mental Health First Aid instructor (Standard and Youth courses) and an Applied Suicide Intervention Skills (ASIST) trainer.

This course is currently free to everyone.

Adverse Childhood Experiences (ACEs) are negative experiences in early life and childhood that can have an impact on health and wellbeing throughout life.
South Gloucestershire is committed to developing a co-ordinated and consistent ACE-informed approach, with a focus on recognition, prevention and early intervention and the cultural change that may be needed to support that. An ACE-informed approach is moving away from asking ‘what is wrong with you’ to asking ‘what happened to you’. It is more than just knowing about ACEs; it is using that knowledge to work together to:
- Prevent ACEs in future generations, including breaking the cycle within families
- Recognise the signs and symptoms of ACEs to enable appropriate early intervention to build resilience 
- Recognise the impacts of ACEs already experienced in children and adults and help them to receive support
- Support and build resilience in communities, families and children who are at risk of exposure to ACEs

The ACE Ambassador Network includes professionals from across public sector agencies, VCSE organisations and communities, and experts by experience. As well as delivering ACE-awareness raising sessions, the network offers opportunities to share updates and best practice and to build professional relationships and support. We hope that this network will be the mechanism by which cultural change will occur.

This training session is for participants who have signed up to be ACE Ambassadors from a variety of settings and backgrounds. Participants will already have basic awareness of ACEs and their impacts across the life course. This session is aimed at managers or staff in any sector who work with adults or children and would like to know more about how to facilitate the culture change needed to become ACE-informed. This course is FREE of charge. If you would like to find out more about joining the network but are unable to deliver training, please contact aces@southglos.gov.uk

Participants should have been identified within their organisations as ACE Ambassadors and have notified aces@southglos.gov.uk of their interest in the role prior to attending.