Page 1 of 1
Assertiveness is a life-skill which enables us to communicate our wants and needs and gain information from others about theirs too. This webinar builds on the e-learning package of the same name to provide a safe space to develop your knowledge and practice your skills.
Click here to join the meeting
Please note: You must complete the Assertiveness Skills e-module and the 'Pre-Course Work Assertiveness Checkpoint' before attending this course. You can find the e-module here and the 'Pre-Course Work Assertiveness Checkpoint' is attatched to your booking email.
PLEASE NOTE: If you have already attended 'Understanding & Responding to Anger & Aggression' you do not need to attend this one.
This one day course is designed for staff and volunteers who provide a service to children and/or adults in the community where they may be working alone; in the service users own home or in office based situations, engaging with people face-to-face or on the telephone. Staff who work alone in the community and in service users own homes can be subject to angry and aggressive behaviour from their service users. Staff working in offices and One Stop Shops are required to respond to members of the public on the phone or face-to-face. It is not unusual for customers to be upset and angry when they make contact with the council. Employers have a responsibility to put systems in place to support safe working practices; training in this area is an important part of the strategy. This course focuses on how to respond calmly and communicate effectively with people in an angry or aggressive state, to maintain the safety and dignity of both the member of staff and the customer/ service user/member of the public.
The standard charge for this course is £80 per day. Please refer to our Course Charges on the Home page for information on discounts and exemptions.
Mentoring can provide a great opportunity to share and spread acquired learning and know-how; it also helps to encourage an environment where people motivate each other and work together to improve skills and knowledge. Mentoring others can be a way of developing your own skills and career choices, as the ability to help develop others is often vital for career advancement.
This course covers what mentoring is and everything you need to know to get started as a mentor and deepen this practice. As well as a background to mentoring, you will look at how people learn and have practical tips and tools to use within your mentoring relationship, such as learning plans, learning style questionnaires and structures for mentoring conversations. It is aimed at anyone who is considering mentoring or wants to know how to get the most out of their mentoring relationship.