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Code: SGC/20/116 Having Difficult Conversations (Cancelled)

This training is aimed at managers who want to improve how they manage difficult conversations with members of their team. The content is primarily focused on maintaining good levels of performance within teams, but can be used to support other conversations such as those when managing change. This day will provide a range of tools and techniques that will help you be more confident in difficult situations. The standard charge for this course is £70 per day but for council employees there is no charge.

Essential Information
Session Session Date Session Time Session Venue Map
1 08 July 2020 09:30 - 16:30 Kingswood Civic Centre Map

Code: SGC/20/333 Assertiveness Skills

Being assertive allows you to engage respectfully with other people, whilst also respecting your own needs. It ensures that you don't feel taken advantage of. At certain times, most people find it difficult to communicate honestly, directly and openly with other people. There are two other main ways of relating to others: being passive or being aggressive. Assertiveness involves being clear about what you feel, what you need and how it can be achieved. This requires confident, open body language and the ability to communicate calmly without attacking another person. The standard charge for this course is £80 per day. Please refer to our Course Charges on the Home page for information on discounts and exemptions

Essential Information
Session Session Date Session Time Session Venue Map
1 09 September 2020 09:30 - 16:30 Kingswood Civic Centre Map
2 10 September 2020 09:30 - 16:30 Kingswood Civic Centre Map

Code: SGC/20/0738 The FREEDOM Method

The FREEDOM method Personal Development Model® is designed to help you build confidence, wellbeing and achieve your personal and professional goals. This interactive one day workshop will teach you the stages of the model and give you an opportunity to work on your goals throughout the day. The group is then encouraged to provide you with 99 days of ongoing informal support and encouragement to achieve your goals.

Please note if you have previously attended Women in Leadership, this workshop covers the same model of the Freedom method.

Essential Information
Session Session Date Session Time Session Venue Map
1 11 September 2020 09:30 - 16:30 Kingswood Civic Centre Map

Code: SGC/20/120 Coaching Skills (EVENT FULL)

The Council promotes the use of a "Coaching style" of management, which empowers staff to take responsibility for their own performance and work. The ability of managers to coach the performance and development of their staff is therefore considered a key skill. The time invested in developing coaching skills can deliver some very positive outcomes, such as, delivering increased motivation, performance and removing barriers and blockers to progression. Coaching skills can change the way people think about your leadership and you can inspire confidence and self-belief in your team. You have an opportunity to motivate others in a positive and inspirational way. If you arenÐt a manager you can assist and support peers through this collaborative approach to tackling issues. Ultimately it empowers people to perform more effectively and through the tools and techniques you learn on this course you will also find that you become more effective too. This interactive day will give you a greater understanding of how you can use this simple coaching tool to improve the performance of others. YouÐll have a better understanding of what makes people tick and be able to use the techniques to build better relationships with others. The standard charge for this course is £80 per day although for council employees this course is free to attend.

Essential Information
Session Session Date Session Time Session Venue Map
1 23 September 2020 09:30 - 16:30 Kingswood Civic Centre Map

Code: SGC/20/117 Having Difficult Conversations

This training is aimed at managers who want to improve how they manage difficult conversations with members of their team. The content is primarily focused on maintaining good levels of performance within teams, but can be used to support other conversations such as those when managing change. This day will provide a range of tools and techniques that will help you be more confident in difficult situations. The standard charge for this course is £70 per day but for council employees there is no charge.

Essential Information
Session Session Date Session Time Session Venue Map
1 13 October 2020 09:30 - 16:30 Kingswood Civic Centre Map

Code: SGC/20/0602 Responding to Aggressive Behaviour (Lone Working in the Community or Office)

PLEASE NOTE: If you have already attended 'Understanding & Responding to Anger & Aggression' you do not need to attend this one.

This one day course is designed for staff and volunteers who provide a service to children and/or adults in the community where they may be working alone; in the service users own home or in office based situations, engaging with people face-to-face or on the telephone. Staff who work alone in the community and in service users own homes can be subject to angry and aggressive behaviour from their service users. Staff working in offices and One Stop Shops are required to respond to members of the public on the phone or face-to-face. It is not unusual for customers to be upset and angry when they make contact with the council. Employers have a responsibility to put systems in place to support safe working practices; training in this area is an important part of the strategy. This course focuses on how to respond calmly and communicate effectively with people in an angry or aggressive state, to maintain the safety and dignity of both the member of staff and the customer/ service user/member of the public.

The standard charge for this course is £80 per day. Please refer to our Course Charges on the Home page for information on discounts and exemptions.

Essential Information
Session Session Date Session Time Session Venue Map
1 09 November 2020 09:30 - 16:30 Kingswood Civic Centre Map

Code: SGC/20/121 Coaching Skills

The Council promotes the use of a "Coaching style" of management, which empowers staff to take responsibility for their own performance and work. The ability of managers to coach the performance and development of their staff is therefore considered a key skill. The time invested in developing coaching skills can deliver some very positive outcomes, such as, delivering increased motivation, performance and removing barriers and blockers to progression. Coaching skills can change the way people think about your leadership and you can inspire confidence and self-belief in your team. You have an opportunity to motivate others in a positive and inspirational way. If you arenÐt a manager you can assist and support peers through this collaborative approach to tackling issues. Ultimately it empowers people to perform more effectively and through the tools and techniques you learn on this course you will also find that you become more effective too. This interactive day will give you a greater understanding of how you can use this simple coaching tool to improve the performance of others. YouÐll have a better understanding of what makes people tick and be able to use the techniques to build better relationships with others. The standard charge for this course is £80 per day although for council employees this course is free to attend.

Essential Information
Session Session Date Session Time Session Venue Map
1 09 December 2020 09:30 - 16:30 Kingswood Civic Centre Map

Code: SGC/21/0079 Responding to Aggressive Behaviour (Lone Working in the Community or Office)

PLEASE NOTE: If you have already attended 'Understanding & Responding to Anger & Aggression' you do not need to attend this one.

This one day course is designed for staff and volunteers who provide a service to children and/or adults in the community where they may be working alone; in the service users own home or in office based situations, engaging with people face-to-face or on the telephone. Staff who work alone in the community and in service users own homes can be subject to angry and aggressive behaviour from their service users. Staff working in offices and One Stop Shops are required to respond to members of the public on the phone or face-to-face. It is not unusual for customers to be upset and angry when they make contact with the council. Employers have a responsibility to put systems in place to support safe working practices; training in this area is an important part of the strategy. This course focuses on how to respond calmly and communicate effectively with people in an angry or aggressive state, to maintain the safety and dignity of both the member of staff and the customer/ service user/member of the public.

The standard charge for this course is £80 per day. Please refer to our Course Charges on the Home page for information on discounts and exemptions.

Essential Information
Session Session Date Session Time Session Venue Map
1 03 March 2021 09:30 - 16:30 Kingswood Civic Centre Map