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Managing Challenging Conversations & Conflict Training (Children's & Adults Social Care)

Kingswood Civic Centre, High Street, Kingswood
Event Tutors
Christie Knowles
Admin Contact
Target Audience
CAH Staff
target audience
Event Types
Course (daytime)
Course categories
Adult Social Care / Children and Young People
Adult Social Care subcategories
General Adult Social Care
Children and Young People subcategories
Children's Social Care
Event description
To improve professional confidence of social care practitioners in Managing Challenging Conversations & Conflict Training to assist in successfully employing professional curiosity in a social care context.

Charges apply for non-South Glos Council staff
Cost: £103.50
Learning outcomes
By the end of the training delegates will be able to:

• Describe common situations, triggers and behaviours that can lead to challenging conversations
• Identify issues faced with having challenging conversations
• Define conflict and how to identify it
• Identify and apply models and tools to develop conversation management skills (Models including Signs of Safety and others)
• Identify the stages of conflict and apply methods of dealing with it (CUDSA, DEAL and others)
• Plan for and engage confidently in challenging conversations and conflict situations
• Utilise the ELC model – (Experiential Learning Cycle) to reflect to further develop confidence and skills in conversation management and dealing with conflict whilst engaged in social care practice
Start Date
Thursday 2 May 2024
End Date
Thursday 2 May 2024
Closing Date
Wednesday 1 May 2024
09:30 - 16:30
Maximum Places
Number of Sessions
Certificate expiry
Pass/Fail event