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Assertiveness Skills Workshop - (Development Hub Social Workers)

Webinar: Microsoft Teams, Teams
Event Tutors
Learning and Development
Admin Contact
Target Audience
All Internal Staff
target audience
Event Types
Course categories
Personal Effectiveness
Personal Effectiveness subcategories
General Personal Effectiveness / Working with Others
Event description
At certain times, most people find it difficult to communicate honestly, directly and openly with other people. This course will help you to understand different ways of relating to other people, how to identify assertive, passive and aggressive communication and how you can communicate more positively with others. Assertiveness involves being clear about what you feel, what you need and how it can be achieved. It allows you to engage respectfully with other people, whilst also respecting your own needs and ensures that you don't feel taken advantage of through setting appropriate professional and personal boundaries.

In this course we will look at rights and responsibilities in communication, communications styles, motivation and intent in communication and the impact of assertive and non-assertive behaviour. It will give you an opportunity to think about how you relate to others and changes you can make to communicate clearly and assertively.

To be ready for the session there is some mandatory pre-course work. Please ensure that you have completed the Assertiveness Skills e-module before attending this course.
  • Please log onto the Enable website and visit Learning > Available Learning.
  • The assertiveness e-learning is within the Personal Effectiveness section.
The session will build on this and we’ll use this information during the webinar.

Learning outcomes
After this course you will be able to -

• Describe assertiveness and how that differs from being passive or aggressive in interactions with others.
• Understand your rights and responsibilities in conversation
• Demonstrate a range of assertive techniques in order to say no, ask for what you need and set professional and personal boundaries.

Develop your personal action plan so you can continue to build you assertiveness
Start Date
Thursday 12 January 2023
End Date
Thursday 12 January 2023
Closing Date
Wednesday 11 January 2023
09:30 - 01:00
Maximum Places
Number of Sessions
Certificate expiry
Pass/Fail event