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Conflict Management & Resolution Training - conflict face-to-face (Integra Schools HR Only) PM
Venue
Webinar: Microsoft Teams, Teams
Event Tutors
Learning and Development
Admin Contact
Learning and Development (HRlearninganddevelopment@southglos.gov.uk)
Target Audience
All Internal Staff
Event Types
Webinar
Course categories
Personal Effectiveness
Personal Effectiveness subcategories
General Personal Effectiveness
Event description
For Integra Schools HR staff only
These sessions are for South Glos Council staff who deal with conflict situations within their job roles. There is a choice of sessions dealing with face to face conflict or over the phone.
For staff who deal with conflict situations in both scenarios it is recommended they attend the face to face conflict webinar as this will cover skills transferable to both situations.
CLICK HERE TO JOIN THE TRAINING SESSION
These sessions are for South Glos Council staff who deal with conflict situations within their job roles. There is a choice of sessions dealing with face to face conflict or over the phone.
For staff who deal with conflict situations in both scenarios it is recommended they attend the face to face conflict webinar as this will cover skills transferable to both situations.
CLICK HERE TO JOIN THE TRAINING SESSION
Learning outcomes
After completing this course your colleagues will have learned to:
• Recognise the factors that cause conflict to escalate
• Identify steps to de-escalate conflict
• Stay calm when responding to conflict and aggression
• Learn how to turn confrontations into simple conversations
• Use skills to manage their words, phrases and body language
• Recognise the factors that cause conflict to escalate
• Identify steps to de-escalate conflict
• Stay calm when responding to conflict and aggression
• Learn how to turn confrontations into simple conversations
• Use skills to manage their words, phrases and body language
Start Date
Tuesday 15 March 2022
End Date
Tuesday 15 March 2022
Closing Date
Monday 14 March 2022
Times
13:30 - 16:30
Maximum Places
7
Cost
£0.00
Number of Sessions
1
Certificate expiry
No
Pass/Fail event
No