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Having Difficult Conversations

Kingswood Civic Centre, High Street, Kingswood
Event Tutors
Emma Ford
Admin Contact
HR Workforce Development (
Target Audience
target audience
Event Types
Course (daytime)
Course categories
Leadership and Management / Personal Effectiveness
Leadership and Management subcategories
Managing People / New To Management
Personal Effectiveness subcategories
Working with Others
Event description
This training is aimed at managers who want to improve how they manage difficult conversations with members of their team. The content is primarily focused on maintaining good levels of performance within teams, but can be used to support other conversations such as those when managing change. This day will provide a range of tools and techniques that will help you be more confident in difficult situations. The standard charge for this course is £70 per day but for council employees there is no charge.
Learning outcomes
Provide information on the causes of and issues surrounding difficult conversations. Provide tools people can use to prepare for and manage difficult conversations. Give an opportunity to practice the skills involved in having difficult conversations. Develop your understanding of communication styles and approaches. Help you adapt your style to different people and situations. Consider emotions within difficult conversations. Consider the support available for managers. Action planning for your own °difficult° conversations.
Start Date
Thursday 25 July 2019
End Date
Thursday 31 October 2019
Closing Date
Wednesday 24 July 2019
09:30 - 16:30
Maximum Places
Number of Sessions
Certificate expiry
Pass/Fail event