Learning outcomes
* To consider the legislation, guidance & good practice underpinning the personalisation process.
* To discuss the values, theories & practices around personalisation & how these relate to the units & the 'customer journey'.
* To have the opportunity to apply person-centred thinking & approaches to your own life.
* To discuss the tensions inherent within organisations in the delivery of a person centred service to the customer.
* To explore the processes underpinning the units that relate to you as a professional delivering a person centred service - reflective practice, evidence based practice, personal development.
* To understand the process involved in achieving the Level 4 qualification.