Terms and Conditions

These terms and conditions (the "Terms") shall apply to your attending any course with us. Please ensure that you read and accept these Terms prior to booking a place.

1. Definitions
  • a) "Course" means the training course offered by us and purchased by you;
  • b) "Delegate" means the person who will be attending the course;
  • c) "Cost" means the price payable for the course;
  • d) "you/your" refers to the delegate and/or the person or organisation which has purchased the course on behalf of the delegate, as the case may be.
2. Payment Terms
  • 2.1 Costs for each course are shown when a place is requested. Unless your organisation has a discounted pre-purchase package, the full cost of the course is payable after attendance. You/your organisation will be invoiced for this amount in the calendar month following the training.
  • 2.2 All course fees are exempt of VAT
  • 2.3 It is your responsibility to ensure that you and/or the delegate(s) attend the course booked. Subject to clause 6, you shall be liable to pay the cost even if you do not attend the course.
3. Courses
  • 3.1 Subject to clause 6.1, we shall provide the course purchased by you at the agreed time and location. It is your responsibility to satisfy yourself of the course's suitability for your needs.
  • 3.2 We reserve the right to sub-contract the delivery of the course without prior notice. Sub-contracting will not relieve us of our obligations under the Terms.
  • 3.3 We reserve the right to amend, substitute, modify and/or improve the content, format or delivery of any course (in whole or in part) from time to time. Reasons for this may include (without limitation) changes to qualifications made by appropriate certifying bodies, legislative updates, policy and best practice changes, and ongoing improvements or efficiencies which may be required by us.
  • 3.4 We reserve the right to suspend any web-related services (including but not limited to the website) without prior notice.
  • 3.5 We do not guarantee that the website is free of defects, viruses or other malware. It is your responsibility to use up to date anti-virus software and/or other appropriate measures to protect your security online.
  • 3.6 You are responsible for the safe keeping of any user IDs and passwords (Login Details).
4. Registration
  • 4.1 Where appropriate we are responsible for registering delegates with any professional/awarding body, for example, CMI, City and Guilds, etc.
5. Your Right to Cancel or Transfer
  • 5.1 You may transfer to another course (either a different course or the same course at a different time) or substitute a member of your organisation free of charge. For no-shows or late cancellations see 5.2
  • 5.2 Any late cancellations – 0 – 5 working days before the course start date, or non-attendance on the day will be charged the full course fee or discounted pre-purchase equivalent as stated in our Cancellation Policy.
6. Termination or Cancellation by Us
  • 6.1 We reserve the right to cancel, reschedule or change the location of your course at any time. In these circumstances, you will be notified as soon as possible by email of the changes. We will not be liable for any expenses incurred by you as a result.
7. Liability
  • 7.1 We will not be liable to you for any claims, liabilities, losses, damages, costs, expenses, fines and/or penalties unless they are caused directly by our negligence and/or breach of these Terms.
8. Information Management
  • 8.1 We will use any personal data (as defined by the Data Protection Act 1998) collected during the course of your dealings with us in accordance with UK data protection legislation and our Privacy Statement (as set out on our website).
9. Contact Us
  • 9.1 If you have any queries about your course or wish to make a complaint, please contact us by email at HRlearninganddevelopment@southglos.gov.uk
  • 9.2 All complaints must be notified to us within 10 working days of the end of the course.
10. Acceptable Use
  • 10.1 You agree to abide by all applicable laws, regulations, and codes of conduct and will ensure that your use of the materials does not infringe upon the rights of others.
  • 10.2 All content made available to you (including without limitation our website) belongs to us or our licensors (and may be subject to separate terms). Any access to, retrieval and/or display of such content is solely for your personal and non-commercial use. We or our licensors own the copyright and all other intellectual property rights associated with such content, save where otherwise stated.
  • 10.3 You understand that other products, company names and logos mentioned or displayed in the materials, website or our other content may be the trade marks, service marks or trading names of third parties.
11. Code of Conduct
  • 11.1 You shall comply with all reasonable instructions or directions given by us in respect of the courses, materials, and our premises and property.
  • 11.2 You shall not do anything which adversely affects our rights and interests, including but not limited to:
    • a) copying, reproducing, modifying, redistributing or in any way commercially exploiting the courses, materials, website or other content (other than as allowed under these Terms);
    • b) damaging, interfering with or disrupting access to our website or electronic services or doing anything which may interrupt or impair their functionality;
    • c) making available, uploading, or distributing by any means any material or files that contain any viruses, bugs, corrupt data or any other harmful software;
    • d) falsifying the true ownership of the courses, materials, website and other content;
    • e) obtaining or attempting to obtain unauthorised access, through whatever means, to the Courses, Website, our services,
    • f) setting up links from any website controlled by you to our website or our services or other content, without our express written permission.
12. Other Important Terms
  • 12.1 These Terms shall be subject to the laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
  • 12.2 Each provision of these Terms is severable and distinct from the others. If a provision of these Terms is held to be or becomes illegal, invalid or unenforceable in any respect by a court or relevant authority of competent jurisdiction, it shall to that extent be deemed not to form part of these Terms but this shall not affect the legality, validity or enforceability of the remainder of these Terms which shall continue in full force and effect.
  • 12.3 If either party does not exercise any right or remedy under these Terms, this will not be taken to mean that such right or remedy has been waived.
  • 12.4 A person who is not a party to this contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms. For the avoidance of doubt, where a person or organisation has purchased the course on behalf of a delegate, such person /organisation shall be a party to this contract and shall be responsible for ensuring compliance by the delegate(s) with these Terms.
  • 12.5 You may not transfer your rights or obligations under these Terms to anyone else unless we have given permission in writing. For the avoidance of doubt, this includes substitution of delegates.
  • 12.6 The courses and materials provided by us do not constitute and cannot be relied upon for legal advice. You should consult a solicitor for legal advice. Neither we nor our employees, trainers or consultants accept responsibility for your actions or losses, or those of third parties with access to the courses and/or materials, as a result of reliance on the courses and/or materials as legal advice.