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At certain times, most people find it difficult to communicate honestly, directly and openly with other people. This course will help you to understand different ways of relating to other people, how to identify assertive, passive and aggressive communication and how you can communicate more positively with others. Assertiveness involves being clear about what you feel, what you need and how it can be achieved. It allows you to engage respectfully with other people, whilst also respecting your own needs and ensures that you don't feel taken advantage of through setting appropriate professional and personal boundaries.

In this course we will look at rights and responsibilities in communication, communications styles, motivation and intent in communication and the impact of assertive and non-assertive behaviour. It will give you an opportunity to think about how you relate to others and changes you can make to communicate clearly and assertively.


Please ensure that you have completed the Assertiveness Skills e-module before attending this course.

New booking website launch: We will be hosting courses on the new Learning and Development Hub from 1st July 2025 which you’ll be able to access at: www.southglos.gov.uk/learning once we switch over to the new site. If you have an existing booking on a course, we will transfer your booking. You will receive details of how to login when the site is live as well as a course booking confirmation email once your booking has been transferred.

Charges: If a charge applies to the course you are booked onto, we will contact you separately to arrange payment.

Support we will be offering: We have designed the Hub to be an intuitive system we hope will be easy to use. There will be a Frequently Asked Questions page which will provide guidance and further information to help you navigate the new website.

What you need to do: If you require a copy of your training record, please log in to the existing learning and development website and visit the My Account – My Learning Events page as access to this will be removed in July.

Please send any questions or comments you may have to: training@southglos.gov.uk.

Course tutor: Holly Shephard (Trainee Educational Psychologist)

Would you like to know more about supporting children with attention difficulties including ADHD?

If so, please join our session run by the South Glos Educational Psychology Service. The session aims to give you a wider knowledge of ADHD and attention-related difficulties, how a deficit in executive functioning fits into the bracket of ADHD, and which children are more likely to have these types of difficulties and why.

We hope for you to come away with strategies to help a child cope with attention difficulties, to help you manage and support a child with these difficulties and to minimise the knock-on effects on family life. We also aim for you to have an understanding of the difficulties the child may be experiencing at school and help you understand the support system at school.’

This session is broken into 3 parts with activities throughout.

This blended half day course is designed specifically for online delivery to smaller groups of participants. It covers what self-harm is, and why people might hurt themselves, as well as providing space to think about what a helpful response to someone who has hurt themselves might be. It has a strong emphasis on bringing the voices of people who use self-harm to the virtual room, and provides space and time for reflection. This course has been developed to either stand alone or complement others in a series of events, and utilises a range of tools to offer a participative online training experience.

Worksheets, handouts and copies of the presentation will be available to complement learning.

Join Zoom Meeting
Meeting ID: 854 0103 8702
Passcode: 000569

Our expertise: Self-Injury Support has 30 years’ experience in delivering high quality self-harm education to a wide variety of settings and participants. Our approach is participative and reflective, and is focussed on bringing the voice of people who use self-harm into the room, building empathy and confidence for supporters.

The standard charge for this course is £57. Please refer to our Course Charges on the Home page for information on discounts and exemptions.

New booking website launch: We will be hosting courses on the new Learning and Development Hub from 1st July 2025 which you’ll be able to access at: www.southglos.gov.uk/learning once we switch over to the new site. If you have an existing booking on a course, we will transfer your booking. You will receive details of how to login when the site is live as well as a course booking confirmation email once your booking has been transferred.

Charges: If a charge applies to the course you are booked onto, we will contact you separately to arrange payment.

Support we will be offering: We have designed the Hub to be an intuitive system we hope will be easy to use. There will be a Frequently Asked Questions page which will provide guidance and further information to help you navigate the new website.

What you need to do: If you require a copy of your training record, please log in to the existing learning and development website and visit the My Account – My Learning Events page as access to this will be removed in July.

Please send any questions or comments you may have to: training@southglos.gov.uk.