Search for Learning and Development Services and Pathways

CURRENTLY DELIVERED AS A WEBINAR - you will be sent an invite to join (this will be from Sarah Clay, Central Consultancy)

This workshop is for South Gloucestershire Council Adult Care practitioners ONLY. Its key purpose is to equip staff with the knowledge, skills and confidence to make judgements and clearly record the rationale for decisions that are robust, supported by the relevant evidence and defensible when scrutinised by others. Practitioners need to assess people’s needs and their desired outcomes and then make decisions that keep that person and their carers at the heart of the assessment and support planning process. In all aspects of their work they have to find ways to balance a number of competing pressures including arranging person-centred care and support that meets Care Act and Mental Capacity Act requirements, whilst also managing risk and safeguarding issues effectively, using the organisation’s recording policy and using resources effectively.

The Purpose for the support groups



We realise that fostering can be really difficult at times. Perhaps the only people who really understand it are other foster carers and so therefore we want to give you a place to meet up.

There will be biscuits and/or cake, coffee, tea, and an opportunity for an informal chat at all of the meetings.

Although these will be informal meetings, each session will have a brief agenda, attendance list, and agreed group rules. This is to help those who don’t know anyone and feel awkward about coming along to a new meeting, to feel that they won’t be left alone on the side-lines.

Sometimes there will be speakers and topics as requested by the group, this will hopefully make it as relevant to your fostering as you like.

These sessions should be recorded on your Personal Development Plan (PDP).

PLEASE SEE ATTACHED GUIDANCE FOR ATTENDING TRAINING AT KINGSWOOD CIVIC CENTRE.

PLEASE FIND ALL YOUR HANDOUTS ATTACHED FOR THIS TRAINING SESSION - PLEASE CAN YOU MAKE SURE THAT IF YOU HAVE BOOKED A PLACE FOR A MEMBER OF STAFF YOU MAKE THEM AWARE OF THESE FOR THE TRAINING DAY - THANK YOU.


This assessed training course provides Care Workers with the essential skills and knowledge to apply and comply with the Mental Capacity Act (MCA) 2005 when carrying out their role. The MCA applies to every health and social care worker who is involved in the care, treatment or support of people who are unable to make all or some decisions themselves. Care Quality Commission Inspectors are increasingly asking care workers to explain their responsibilities under the MCA. The MCA provides legal protection from liability for carrying out care and treatment of people who lack capacity to consent, provided that care workers: Understand the principles of the MCA Have carried out a capacity assessment and reasonably believe that the person lacks capacity Reasonably believe the action they have taken is in the best interests of the person. How the training course works: Attend a workshop Submit brief evidence of how you have applied your learning in the workplace Receive feedback on your work which is shared with your employer Once you have achieved the required standard for compliance and good practice in line with the MCA code of practice you will be awarded a Mental Capacity Essentials Training Certificate.

Managers are responsible for the management of individual and team performance. This one day training course will explain the Council's Personal Development and Performance Review process. The workshop focuses on practising the skills to carry out effective meetings, understanding objective setting and making the PDPR process meaningful for all staff. Workforce Development.

PLEASE NOTE: If you have already attended 'Understanding & Responding to Anger & Aggression' you do not need to attend this one.

This one day course is designed for staff and volunteers who provide a service to children and/or adults in the community where they may be working alone; in the service users own home or in office based situations, engaging with people face-to-face or on the telephone. Staff who work alone in the community and in service users own homes can be subject to angry and aggressive behaviour from their service users. Staff working in offices and One Stop Shops are required to respond to members of the public on the phone or face-to-face. It is not unusual for customers to be upset and angry when they make contact with the council. Employers have a responsibility to put systems in place to support safe working practices; training in this area is an important part of the strategy. This course focuses on how to respond calmly and communicate effectively with people in an angry or aggressive state, to maintain the safety and dignity of both the member of staff and the customer/ service user/member of the public.

The standard charge for this course is £80 per day. Please refer to our Course Charges on the Home page for information on discounts and exemptions.

This course is now delivered via Zoom.  You will be sent a Zoom invite nearer the time.
If you are a South Glos employee you must request a Zoom Licence from ICT by logging a support ticket (Intranet Home Page, under ICT)

There will be a 1 hour break between 12pm & 1pm