Search for Learning and Development Services and Pathways

 Butterflies and Bees is usually a ten week group for carers and parents to develop in their abilities to therapeutically and reflectively support the children in their care. Thinking Aloud will be running a two-day condensed version of the course, available to all staff:  FPT, LAC, Locality Team social workers, IRO's, Breakthrough mentors, to help you discover some of the techniques, strategies and theories we are sharing with carers. We will cover in depth the impact of trauma and disrupted attachment on children’s development and mental health. There will also be lots of space to try techniques out and play some games to embed our understanding.”

This one day course is designed for staff and volunteers who provide a service to children and/or adults in the community where they may be working alone; in the service users own home or in office based situations, engaging with people face-to-face or on the telephone. Staff who work alone in the community and in service users own homes can be subject to angry and aggressive behaviour from their service users. Staff working in offices and One Stop Shops are required to respond to members of the public on the phone or face-to-face. It is not unusual for customers to be upset and angry when they make contact with the council. Employers have a responsibility to put systems in place to support safe working practices; training in this area is an important part of the strategy. This course focuses on how to respond calmly and communicate effectively with people in an angry or aggressive state, to maintain the safety and dignity of both the member of staff and the customer/ service user/member of the public. The standard charge for this course is £80 per day. Please refer to our Course Charges on the Home page for information on discounts and exemptions.