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Code: SGC/19/276 Having Difficult Conversations

This training is aimed at managers who want to improve how they manage difficult conversations with members of their team. The content is primarily focused on maintaining good levels of performance within teams, but can be used to support other conversations such as those when managing change. This day will provide a range of tools and techniques that will help you be more confident in difficult situations. The standard charge for this course is £70 per day but for council employees there is no charge.

Essential Information
Session Session Date Session Time Session Venue Map
1 25 July 2019 09:30 - 16:30 Kingswood Civic Centre Map

Code: SGC/19/143 Telecare Awareness (EVENT FULL)

This interactive 2-hour workshop supports adult care practitioners to understand the current context around Telecare and Assistive Technology in the organisation.

It is led by internal staff with expertise to explain the relevant equipment and to demonstrate what is available for customers, so that practitioners can ensure they cover these options fully and in a knowledgeable and informed way.

It takes place at Celestine House in Yate, to enable delegates to experience at first hand the newest IP/SIM card linked lifeline equipment in the house, which enables people to make “live” test calls through to the dpeartment's control centre. South Glos Telecare have purchased some of these new units in preparation for the switch from landlines to IP connected calls which will take place by 2025.



Essential Information
Session Session Date Session Time Session Venue Map
1 25 July 2019 10:00 - 12:00 Celestine House Map