Having Difficult Conversations

Microsoft TEAMS, Virtual training
Event Tutors
Learning and Development
Admin Contact
Target Audience
target audience
Event Types
Course (daytime)
Course categories
Leadership and Management
Leadership and Management subcategories
Managing People
Event description
This training is aimed at managers who want to improve how they manage difficult conversations with members of their team. The content is primarily focused on maintaining good levels of performance within teams, but can be used to support other conversations such as those when managing change. This day will provide a range of tools and techniques that will help you be more confident in difficult situations and help you to understand the causes of and issues surrounding difficult conversations, how to prepare for and manage conversations, different communication styles and how to adapt your approach, emotions that may be experienced and how to deal with them, the support available to you as a manager and action planning for your own difficult conversations.

The standard charge for this course is £103.50 per day but for council employees there is no charge. Please refer to our Course Charges on the Home page for information on discounts and exemptions.

Our tutors are highly experienced, and deliver our programmes with passion, pride and excellence. If you have any questions about this course work please contact emma.ford@southglos.gov.uk.

Participating in sessions

Participants are asked to embrace and abide by the following commitments:

• Maintain your focus on group learning and professional development
• Actively support peers
• Create a safe environment to encourage contribution and learning
• Participate constructively in the sessions
• Listen to encourage and welcome all views
• Respect each other’s values
• Maintain confidentiality in all matters

We embrace diversity and want to ensure that our sessions are fully inclusive for all. Please let us know any requirements or needs you have in relation to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation or caring responsibilities that may be relevant to your participation in the session.
Learning outcomes
After this course you will:-
• Understand the factors that can make conversations difficult
• Be aware of different approaches of giving feedback
• Understand different dynamics that impact conversations and how to navigate them
• Have practiced difficult conversations
• Have an action plan as preparation for your own conversations
Start Date
Tuesday 12 March 2024
End Date
Tuesday 12 March 2024
Closing Date
Monday 11 March 2024
09:30 - 16:30
Maximum Places
Number of Sessions
Certificate expiry
Pass/Fail event