Introduction to the New ITD Call Logging System
Venue
Microsoft TEAMS, Virtual training
Event Tutors
Learning and Development
Admin Contact
Learning and Development (HRlearninganddevelopment@southglos.gov.uk)
Target Audience
Councillors
Event Types
Briefing
Course categories
Councillor Development
Councillor Development subcategories
South Glos Councillors
Event description
The ITD department will be replacing their call logging system and self service user portal to enable users and Councillors to log support tickets with our IT service desk.
1. Introduction
2. A recap of what is currently in place for support
3. An overview of the new tool called “Halo”
- Logging a fault ticket
- Asking for something you need
- Viewing your existing tickets
4. Escalation process
5. Feedback and Q&A
The link to the test system is here and we are planning to go live in March / April 2023. We will send comms near the time.
1. Introduction
2. A recap of what is currently in place for support
3. An overview of the new tool called “Halo”
- Logging a fault ticket
- Asking for something you need
- Viewing your existing tickets
4. Escalation process
5. Feedback and Q&A
The link to the test system is here and we are planning to go live in March / April 2023. We will send comms near the time.
Learning outcomes
TBC
Start Date
Wednesday 8 February 2023
End Date
Monday 13 February 2023
Closing Date
Tuesday 7 February 2023
Times
14:00 - 15:00
Maximum Places
100
Cost
£0.00
Number of Sessions
1
Certificate expiry
No
Pass/Fail event
No