At certain times, most people find it difficult to communicate honestly, directly and openly with other people. This course will help you to understand different ways of relating to other people, how to identify assertive, passive and aggressive communication and how you can communicate more positively with others. Assertiveness involves being clear about what you feel, what you need and how it can be achieved. It allows you to engage respectfully with other people, whilst also respecting your own needs and ensures that you don't feel taken advantage of through setting appropriate professional and personal boundaries.
In this course we will look at rights and responsibilities in communication, communications styles, motivation and intent in communication and the impact of assertive and non-assertive behaviour. It will give you an opportunity to think about how you relate to others and changes you can make to communicate clearly and assertively. Please ensure that you have completed the Assertiveness Skills e-module before attending this course.
- If you are SGC staff please log onto the Enable website and visit Learning > Available Learning. The assertiveness e-learning is within the Personal Effectiveness section.
Costs: External Delegates - £95
South Glos Council Employees - no charge