Having difficult conversations (Cancelled)
Reason for cancellation
Venue
Microsoft TEAMS, Virtual training
Event Tutors
Learning and Development
Admin Contact
Learning and Development (HRlearninganddevelopment@southglos.gov.uk)
Target Audience
Manager
Event Types
Webinar
Course categories
Leadership and Management
Leadership and Management subcategories
Managing People
Event description
CLICK HERE TO JOIN THE MEETING
This training is aimed at managers who want to improve how they manage difficult conversations with members of their team. The content is primarily focused on maintaining good levels of performance within teams, but can be used to support other conversations such as those when managing change. This day will provide a range of tools and techniques that will help you be more confident in difficult situations and help you to understand the causes of and issues surrounding difficult conversations, how to prepare for and manage conversations, different communication styles and how to adapt your approach, emotions that may be experienced and how to deal with them, the support available to you as a manager and action planning for your own difficult conversations.
The standard charge for this course is £95 per day but for council employees there is no charge. Please refer to our Course Charges on the Home page for information on discounts and exemptions.
The workshops will be held via MS Teams. We will email you with a link to join the online workshops in advance of the session. You will need to have access to an internet connection with a strong signal. If there are others using the same internet connection/bandwidth it may affect or interfere with the session. We encourage the use of a webcam if possible.
It is important that the whole group starts promptly at the scheduled time of the session. To help ensure that training is effective please click on the link to join the workshop at least five minutes in advance of the session, so that you are ready to begin on time.
Our tutors are highly experienced, and deliver our programmes with passion, pride and excellence. If you have any questions about this course work please contact emma.ford@southglos.gov.uk.
Participating in sessions
Participants are asked to embrace and abide by the following commitments:
• Maintain your focus on group learning and professional development
• Actively support peers
• Create a safe environment to encourage contribution and learning
• Participate constructively in the sessions
• Listen to encourage and welcome all views
• Respect each other’s values
• Maintain confidentiality in all matters
We embrace diversity and want to ensure that our sessions are fully inclusive for all. Please let us know any requirements or needs you have in relation to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation or caring responsibilities that may be relevant to your participation in the session.
This training is aimed at managers who want to improve how they manage difficult conversations with members of their team. The content is primarily focused on maintaining good levels of performance within teams, but can be used to support other conversations such as those when managing change. This day will provide a range of tools and techniques that will help you be more confident in difficult situations and help you to understand the causes of and issues surrounding difficult conversations, how to prepare for and manage conversations, different communication styles and how to adapt your approach, emotions that may be experienced and how to deal with them, the support available to you as a manager and action planning for your own difficult conversations.
The standard charge for this course is £95 per day but for council employees there is no charge. Please refer to our Course Charges on the Home page for information on discounts and exemptions.
The workshops will be held via MS Teams. We will email you with a link to join the online workshops in advance of the session. You will need to have access to an internet connection with a strong signal. If there are others using the same internet connection/bandwidth it may affect or interfere with the session. We encourage the use of a webcam if possible.
It is important that the whole group starts promptly at the scheduled time of the session. To help ensure that training is effective please click on the link to join the workshop at least five minutes in advance of the session, so that you are ready to begin on time.
Our tutors are highly experienced, and deliver our programmes with passion, pride and excellence. If you have any questions about this course work please contact emma.ford@southglos.gov.uk.
Participating in sessions
Participants are asked to embrace and abide by the following commitments:
• Maintain your focus on group learning and professional development
• Actively support peers
• Create a safe environment to encourage contribution and learning
• Participate constructively in the sessions
• Listen to encourage and welcome all views
• Respect each other’s values
• Maintain confidentiality in all matters
We embrace diversity and want to ensure that our sessions are fully inclusive for all. Please let us know any requirements or needs you have in relation to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation or caring responsibilities that may be relevant to your participation in the session.
Learning outcomes
After this course you will:-
• Understand the factors that can make conversations difficult
• Be aware of different approaches of giving feedback
• Understand different dynamics that impact conversations and how to navigate them
• Have practiced difficult conversations
• Have an action plan as preparation for your own conversations
• Understand the factors that can make conversations difficult
• Be aware of different approaches of giving feedback
• Understand different dynamics that impact conversations and how to navigate them
• Have practiced difficult conversations
• Have an action plan as preparation for your own conversations
Start Date
Wednesday 9 February 2022
End Date
Wednesday 9 February 2022
Closing Date
Wednesday 2 February 2022
Times
09:30 - 16:30
Maximum Places
12
Cost
£95.00
Number of Sessions
1
Certificate expiry
No
Pass/Fail event
No