Three quarters of disabled people have left a shop or business because of poor disability awareness. The Equality Act 2010 states that service providers must ensure that they meet the requirements of equality law. This includes making sure staff are sufficiently trained to deal with and support customers or service users, along with the need to make reasonable adjustments for disabled people.
For South Gloucestershire Council employees, this training links to ‘Empowering Others’ and ‘Customer and Community Focussed’ whereby employees are aware of how to meet the diverse needs of our customers and take care to be inclusive. These are part of the Behaviours within the Council's Framework.
This course will help staff to develop their understanding of the difference between the Social and Medical models of Disability, give guidance on legislation and best practice and help employees to understand how to better support disabled staff and customers/service users. The session will include a built in action plan addressing current barriers to supporting disabled people.
This 1-day workshop will provide the skills to help meet these essential service requirements.