THIS TRAINING SESSION WILL BE DELIVERED VIA CISCO WEBEX - YOU WILL RECEIVE A MEETING INVITE SHORTLY BEFORE THE TRAINING COURSE.
This one-day, remotely-delivered, training course provides excellent foundation knowledge and awareness of how to manage contracts with external providers successfully in order to extract better value-for-money and deliver the desired commercial outcomes. Competence in this area is equally about how to manage intelligently, knowing when to consult with professional colleagues especially when undertaking complex processes such as contractual change, recognising the key drivers that will improve supplier performance and understanding the role and importance of robust contract governance.
The course is ideal for individuals who have accountability for managing third party service providers within the council (including budget holders, contract managers, relationship managers, service delivery managers and procurement practitioners), as well as those that are relatively new to the procurement function.
Please note there is £100 charge for all delegates to attend this course (invoiced to North Somerset and B&NES delegates, and recharged to departments for South Glos delegates).
Develop an overview and understanding of
· Importance of contract management & key risks
· Contract management ‘cycle’ of activities
Develop knowledge of key tools and techniques in contract management:
· Performance management
· Good housekeeping
· SLA’s and KPI’s
· Financial viability
Learning how to undertake performance improvement using a variety of different levers:
· Operational review meetings
· Soft (relationship based) remedies for contract failings
· Hard (contractual) remedies for contract failings
· Influencing skills to support difficult discussions
Develop an awareness of factors to consider when undertaking change and variation during the contract term:
· Managing change & involving subject-matter experts
· Cost of change
· Exit and termination provisions