Having Difficult Conversations
Venue
Webinar: Microsoft Teams, Teams
Event Tutors
Emma Ford
Admin Contact
Learning and Development (HRlearninganddevelopment@southglos.gov.uk)
Target Audience
Manager
Event Types
Online Course
Course categories
Leadership and Management
Leadership and Management subcategories
Managing People / New To Management
Event description
This is an online blended course for managers who want to improve how they manage difficult conversations with members of their team. We will focus on giving constructive feedback and maintaining good levels of performance within teams. The content will also help managers to handle other conversations such as those when managing change. The course will provide a range of tools and techniques that will help you be more confident in difficult situations.
Learning outcomes
- The causes of and issues surrounding difficult conversations
- Tools to prepare for and manage difficult conversations.
- An opportunity to practice the skills involved in having difficult conversations.
- An understanding of communication styles and approaches.
- Help you adapt your style to different people and situations.
- Consider emotions within difficult conversations.
- Consider the support available for managers.
- Action planning for your own difficult conversations.
Start Date
Wednesday 3 February 2021
End Date
Wednesday 3 February 2021
Closing Date
Wednesday 27 January 2021
Times
09:30 - 16:30
Maximum Places
12
Cost
£80.00
Number of Sessions
1
Certificate expiry
No
Pass/Fail event
No