Don't Make A Drama Out Of A Complaint (Zoom Webinar)

Venue
Webinar: Zoom, Webinar
venue
Event Tutors
Learning and Development
tutors
Admin Contact
Target Audience
All Internal Staff / External Care Providers / Manager
target audience
Event Types
Course (daytime)
Course categories
Leadership and Management
Leadership and Management subcategories
Managing Services
Event description
THIS TRAINING SESSION WILL BE DELIVERED VIA ZOOM - YOU WILL RECEIVE YOUR ZOOM INVITE SHORTLY BEFORE TRAINING.

IF YOU ARE A SOUTH GLOUCESTERSHIRE EMPLOYEE YOU WILL NEED TO CONTACT OUR IT DEPARTMENT TO REQUEST YOUR ZOOM LICENSE.

Please note: By booking onto this course, you are consenting to your contact details being passed onto the trainer. This is so they can send the Zoom invitation to you.

This extremely popular and entertaining workshop looks at complaints as a chance to reflect and improve on the service that we offer our customers. Using or tried and tested methods using interactive drama we have designed the session for maximum learning, participation, and enjoyment for you.
Learning outcomes
• To identify the pattern and frequency of complaints in the work are/organisation
• To explore the benefits of complaints and effective and efficient complaint handling
• To review South Gloucestershire Council’s complaints policy and procedures
• To highlight the key skills needed in order to handle complaints in person, and in writing
• To identify options when team members are not handling complaints professionally
• To explore ways in which the team leaders can create a culture in their own teams which responds to complaints professionally
Start Date
Tuesday 2 March 2021
End Date
Tuesday 2 March 2021
Closing Date
Wednesday 24 February 2021
Times
09:30 - 12:30
Maximum Places
15 
Cost
£40.00 
Number of Sessions
1
Certificate expiry
No
Pass/Fail event
No