Assertive Caring - Challenging Behaviour

Kingswood Civic Centre, High Street, Kingswood
Event Tutors
Penny McLellan
Admin Contact
HR Workforce Development (
Target Audience
CAH Staff / CECR Staff / Manager / Social Care Staff / Voluntary Sector Workers
target audience
Event Types
Course (daytime)
Course categories
Health and Safety
Health and Safety subcategories
General Health, Safety and Wellbeing
Event description
This course is designed for Care Workers and Support staff working in group care settings where service users can display challenging and difficult behaviours (care homes, day centres, supported residential accommodation). Some members of our society have a level of vulnerability and need which means that they need to be provided with care within a group care setting. This may be within a supported semi-independent living arrangement or a residential or day service. In these situations, and in response to the conditions that they live with, it is possible for some people°s behaviour to become aggressive, hostile or demanding. This course focuses on how to respond calmly and communicate effectively with people in an agitated state, to maintain the safety and dignity of both staff and the service users. The standard charge for this course is £80 per day. Please refer to our Course Charges on the Home page for information on discounts and exemptions
Learning outcomes
By the end of the course delegates should be able to;
- Describe the legal and policy framework within which this aspect of the work is set.
- Identify the different difficult and challenging behaviours and understand the causes of these.
- Develop assertiveness strategies and understand the difference between passive, aggressive and assertive behaviour.
- Explore the importance of risk assessment and good care plans in managing these behaviours
This course does not provide any guidance about breakaway or physical intervention techniques.
Start Date
Monday 24 June 2019
End Date
Monday 24 June 2019
Closing Date
Sunday 23 June 2019
09:30 - 16:30
Maximum Places
Number of Sessions
Certificate expiry
Pass/Fail event