Delivering a Great Service
Venue
Kingswood Civic Centre, High Street, Kingswood
Event Tutors
Learning and Development
Admin Contact
Learning and Development (HRlearninganddevelopment@southglos.gov.uk)
Target Audience
All Internal Staff
Event Types
Course (daytime)
Course categories
Personal Effectiveness
Personal Effectiveness subcategories
General Personal Effectiveness / Working with Others
Event description
For all South Glos employees who have contact with customers either on the telephone or face to face. This course will help staff to ensure they understand what great service is and how to deliver it.
Please note there is a charge of £40 to attend this course.
Learning outcomes
What great customer service looks like
Who are our customers
The importance of service and the cost of not providing this
Four behaviours that guarantee great service
Balancing the people and technical skills
Practising the skills and behaviours with case studies
Who are our customers
The importance of service and the cost of not providing this
Four behaviours that guarantee great service
Balancing the people and technical skills
Practising the skills and behaviours with case studies
Start Date
Wednesday 5 September 2018
End Date
Wednesday 5 September 2018
Closing Date
Tuesday 4 September 2018
Times
09:30 - 12:30
Maximum Places
12
Cost
£40.00
Number of Sessions
1
Certificate expiry
No
Pass/Fail event
No