Telephone Communication (Cancelled)

Reason for cancellation
Venue
Kingswood Civic Centre, High Street, Kingswood
venue
Event Tutors
Learning and Development
tutors
Admin Contact
Learning and Development (HRlearninganddevelopment@southglos.gov.uk)
Target Audience
All Internal Staff
target audience
Event Types
Course (daytime)
Course categories
Personal Effectiveness
Personal Effectiveness subcategories
General Personal Effectiveness / Working with Others
Event description
This course helps to develop your listening skills and the skills for delivering great service over the phone. The golden rules for great calls.
Learning outcomes
Listening Skills
Great customer service over the telephone
Start Date
Thursday 28 June 2018
End Date
Thursday 28 June 2018
Closing Date
Wednesday 27 June 2018
Times
09:30 - 12:30
Maximum Places
15 
Cost
£0.00 
Number of Sessions
1
Certificate expiry
No
Pass/Fail event
No