This training is aimed at managers who want to improve how they manage difficult conversations with members of their team. The content is primarily focused on maintaining good levels of performance within teams, but can be used to support other conversations such as those when managing change. This day will provide a range of tools and techniques that will help you be more confident in difficult situations and help you to understand the causes of and issues surrounding difficult conversations, how to prepare for and manage conversations, different communication styles and how to adapt your approach, emotions that may be experienced and how to deal with them, the support available to you as a manager and action planning for your own difficult conversations.
The standard charge for this course is £103.50 per day but for council employees there is no charge. Please refer to our Course Charges on the Home page for information on discounts and exemptions.
Our tutors are highly experienced, and deliver our programmes with passion, pride and excellence. If you have any questions about this course work please contact
emma.ford@southglos.gov.uk.
Participating in sessions
Participants are asked to embrace and abide by the following commitments:
• Maintain your focus on group learning and professional development
• Actively support peers
• Create a safe environment to encourage contribution and learning
• Participate constructively in the sessions
• Listen to encourage and welcome all views
• Respect each other’s values
• Maintain confidentiality in all matters
We embrace diversity and want to ensure that our sessions are fully inclusive for all. Please let us know any requirements or needs you have in relation to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation or caring responsibilities that may be relevant to your participation in the session.