View Details
Don't Make A Drama Out Of A Complaint
Venue
Webinar: Zoom, Webinar
Event Tutors
Learning and Development
Admin Contact
Learning and Development (HRlearninganddevelopment@southglos.gov.uk)
Target Audience
All Internal Staff / External Care Providers / Manager
Event Types
Course (daytime)
Course categories
Leadership and Management
Leadership and Management subcategories
Managing Services
Event description
PLEASE NOTE: YOUR JOINING INSTRUCTIONS AND ANY TRAINING MATERIALS ARE ATTACHED TO THIS EVENT. IF YOU ARE SOUTH GLOUCESTERSHIRE COUNCIL STAFF, YOU WILL NEED TO APPLY FOR A ZOOM LICENSE BY COMPLETING THIS FORM.
PLEASE CHECK THAT YOU CAN ACCESS ZOOM PRIOR TO THIS EVENT. WE ASK THAT ALL USERS ALLOW PLENTY OF TIME TO JOIN THIS EVENT ON THE DAY.
By booking onto this course, you are consenting to your contact details being passed onto the trainer.
This extremely popular and entertaining workshop looks at complaints as a chance to reflect and improve on the service that we offer our customers. Using our tried and tested methods using interactive drama we have designed the session for maximum learning, participation, and enjoyment for you.
PLEASE CHECK THAT YOU CAN ACCESS ZOOM PRIOR TO THIS EVENT. WE ASK THAT ALL USERS ALLOW PLENTY OF TIME TO JOIN THIS EVENT ON THE DAY.
By booking onto this course, you are consenting to your contact details being passed onto the trainer.
This extremely popular and entertaining workshop looks at complaints as a chance to reflect and improve on the service that we offer our customers. Using our tried and tested methods using interactive drama we have designed the session for maximum learning, participation, and enjoyment for you.
Learning outcomes
• To identify the pattern and frequency of complaints in the work are/organisation
• To explore the benefits of complaints and effective and efficient complaint handling
• To review South Gloucestershire Council’s complaints policy and procedures
• To highlight the key skills needed in order to handle complaints in person, and in writing
• To identify options when team members are not handling complaints professionally
• To explore ways in which the team leaders can create a culture in their own teams which responds to complaints professionally
• To explore the benefits of complaints and effective and efficient complaint handling
• To review South Gloucestershire Council’s complaints policy and procedures
• To highlight the key skills needed in order to handle complaints in person, and in writing
• To identify options when team members are not handling complaints professionally
• To explore ways in which the team leaders can create a culture in their own teams which responds to complaints professionally
Start Date
Monday 24 October 2022
End Date
Monday 24 October 2022
Closing Date
Thursday 1 September 2022
Times
09:00 - 12:30
Maximum Places
15
Cost
£47.50
Number of Sessions
1
Certificate expiry
No
Pass/Fail event
No