View Details

Learning and Development (HRlearninganddevelopment@southglos.gov.uk)

Course (daytime)

Health and Safety

General Health, Safety and Wellbeing

This course is designed for Care Workers and Support staff working in group care settings where service users can display challenging and difficult behaviours (care homes, day centres, supported residential accommodation). Some members of our society have a level of vulnerability and need which means that they need to be provided with care within a group care setting. This may be within a supported semi-independent living arrangement or a residential or day service. In these situations, and in response to the conditions that they live with, it is possible for some people°s behaviour to become aggressive, hostile or demanding. This course focuses on how to respond calmly and communicate effectively with people in an agitated state, to maintain the safety and dignity of both staff and the service users. The standard charge for this course is £80 per day. Please refer to our Course Charges on the Home page for information on discounts and exemptions

By the end of the course delegates should be able to;
- Describe the legal and policy framework within which this aspect of the work is set.
- Identify the different difficult and challenging behaviours and understand the causes of these.
- Develop assertiveness strategies and understand the difference between passive, aggressive and assertive behaviour.
- Explore the importance of risk assessment and good care plans in managing these behaviours
This course does not provide any guidance about breakaway or physical intervention techniques.

Monday 18 November 2019

Monday 18 November 2019

Sunday 17 November 2019

09:30 - 16:30

10 

£80.00 

1

No

No